COVID-19 Update


Covid-19 - Unearth Store delivery and returns are operating as usual.

As an online business Unearth-Store.com remains open, and orders are being shipped as usual. We are a small business; we hand-pack orders with care in a safe environment.

 DELIVERY

We ship all our orders with Royal Mail. Due to Coronavirus-related personnel absences and changes in their working conditions Royal Mail are experiencing some delays so, please bear this in mind if your parcel takes a few more days to arrive.

For the time being Royal Mail have reviewed their time guarantees for Special Delivery Guaranteed by 9am and 1pm services:
  • For items posted from Tuesday 31 March 2020 onwards, guaranteed delivery for Special Delivery Guaranteed by 9.00am the next working day will change to by 12.00pm the next working day.
  • Guaranteed delivery for Special Delivery Guaranteed by 1.00pm will change to by 9.00pm the next working day.
If you do have any queries with your order, please email us at info@unearth-store.com, and we will aim to get back to you within 24 hours.

S I G N E D  F O R  P A R C E L S

To protect both customers and staff as much as possible, Royal Mail is minimising contact during delivery. Signed for parcels do not require a signature, but instead, log the name of the person accepting the item.

Additionally, parcels will be placed at your door. Having knocked on your door, staff will then step aside to a safe distance while you retrieve your item.

 

RETURNS

If you would like to return an item but are unable to get to a post office, we can extend your returns period. Please notify our team within the standard 14 days of purchase to confirm intent. 

For more information about returns, please visit our returns page.

Thank you for your patience and understanding.

Natalia from Unearth Store